Twilio Automation

How to connect Twilio to Shopify

Stop dealing with manual data transfer between Twilio and Shopify. This guide shows you how to automatically Add Customer Tag in Shopify whenever SMS Received happens inside Twilio.

Twilio
Twilio
Trigger
→
Shopify
Shopify
Action

Why automate this workflow?

Manual processes introduce delays and errors. With this automation you seamless automation between Twilio and Shopify. It runs 24/7 so your team never misses key context.

Step-by-step implementation

  1. 1

    Create a scenario in Make.com

    Sign up or log in. Click "Create a new scenario" and choose Twilio as the first module.

  2. 2

    Configure the trigger

    Select SMS Received inside Twilio. Authorize your account and set any filters you need.

  3. 3

    Add the Shopify action

    Choose "Add Customer Tag" and map fields from the trigger. Test once and turn it on.

FAQ

Is this integration free?

Yes. The free tier of most automation platforms supports a few hundred operations per month—perfect for piloting.

Do I need to code?

No. Everything is handled via drag-and-drop builders. Advanced users can still inject custom logic if needed.