Gmail Automation

How to connect Gmail to Zendesk

Stop dealing with manual data transfer between Gmail and Zendesk. This guide shows you how to automatically Assign Agent in Zendesk whenever New Email happens inside Gmail.

Gmail
Gmail
Trigger
→
Zendesk
Zendesk
Action

Why automate this workflow?

Manual processes introduce delays and errors. With this automation you seamless automation between Gmail and Zendesk. It runs 24/7 so your team never misses key context.

Step-by-step implementation

  1. 1

    Create a scenario in Make.com

    Sign up or log in. Click "Create a new scenario" and choose Gmail as the first module.

  2. 2

    Configure the trigger

    Select New Email inside Gmail. Authorize your account and set any filters you need.

  3. 3

    Add the Zendesk action

    Choose "Assign Agent" and map fields from the trigger. Test once and turn it on.

FAQ

Is this integration free?

Yes. The free tier of most automation platforms supports a few hundred operations per month—perfect for piloting.

Do I need to code?

No. Everything is handled via drag-and-drop builders. Advanced users can still inject custom logic if needed.